Last updated: September 1, 2026
These Terms & Conditions govern the use and purchase of digital products available through The Connection Quiz website at https://theconnectionquiz.com (the “Website”).
1. About The Connection Quiz
The Connection Quiz is operated by Pieter Pennings (“we”, “us”, or “our”), as a sole proprietor.
The Connection Quiz provides downloadable digital quiz products, including Connection Quizzes, Picture Rounds, and related digital quiz materials (collectively, the “Products”).
By purchasing or using a Product, you agree to these Terms & Conditions.
2. Our Products
Our Products are digital quiz materials supplied electronically, primarily in PDF format.
Each Product description on the Website explains clearly what is included in that Product, including the number of rounds, questions, connecting words, picture rounds, and other materials where applicable.
The Products are digital and no physical goods will be shipped.
Before completing a purchase, you will be shown the Product, its description, and the applicable purchase price. You should review this information before completing your order.
You are responsible for ensuring that the email address and other information you provide during checkout are accurate so that your purchase can be successfully processed and delivered.
3. Ordering and Payment
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Paddle processes payments, applicable taxes, invoicing, fraud prevention, refunds, and other aspects of the transaction as Merchant of Record.
When you place an order, you are purchasing the Product through Paddle’s checkout.
Before completing your purchase, you will have the opportunity to review your order and correct any errors in the information you have entered.
Prices are displayed on the Website and/or at checkout. Applicable taxes may be calculated and added by Paddle based on your location and applicable tax requirements.
Payment is processed securely through Paddle. We do not receive, store, or process your complete payment card details.
Paddle will provide you with an electronic receipt or order confirmation following a successful purchase.
4. Delivery of Digital Products
Following successful payment, your purchased Product will be made available electronically.
Depending on the Product and checkout configuration, you may receive a download link by email and/or be provided with access to download the Product following checkout.
We aim to provide uninterrupted fulfilment once payment has been completed.
You should ensure that emails from Paddle and The Connection Quiz are not blocked by your email provider or redirected to a spam or junk folder.
If you do not receive your Product after completing a successful purchase, please contact us using the support details in Section 11. Paddle may also be contacted through its buyer support service.
5. Personal Use and Licence
Unless otherwise stated on the individual Product page, your purchase grants you a limited, non-exclusive, non-transferable licence to download and use the purchased Product for your own personal or organisational quiz activities.
You may:
- download and store the purchased Product;
- print copies reasonably required to conduct your own quiz;
- display the Product to participants during a quiz;
- use the Product for private, social, community, educational, workplace, or similar quiz events.
You may not, without our prior written permission:
- resell or redistribute the Product;
- upload the Product, or substantial portions of it, to a publicly accessible website, file-sharing service, social media platform, or other distribution channel;
- share the downloadable file with people who have not purchased it;
- reproduce, modify, adapt, or create derivative commercial products from the Product;
- use the Product to create or operate a competing commercial quiz product or service;
- remove copyright, ownership, or other proprietary notices from the Product.
Purchasing a Product does not transfer ownership of the underlying intellectual property to you.
6. Intellectual Property
All Products, including their text, questions, connecting words, images, layouts, graphics, branding, and other original content, are owned by or licensed to Pieter Pennings and are protected by applicable intellectual property laws.
All rights not expressly granted under these Terms & Conditions are reserved.
7. Refunds and Cancellation
Refunds for purchases made through Paddle are handled by Paddle.com, as Merchant of Record, in accordance with Paddle’s applicable refund policy and any mandatory consumer rights that apply to you.
7.1 14-day cancellation rights
Depending on your country of residence and the nature of the Product, you may have a statutory right to cancel a transaction and receive a full refund within 14 days of the transaction.
Paddle’s current Buyer Terms and Refund Policy provide a 14-day statutory cancellation right for certain consumers, including consumers in the EU/EEA and UK, subject to the conditions described in those policies.
For digital content, the statutory right to cancel may cease to apply once the digital content has been downloaded, streamed, used, or otherwise made available, where you have expressly consented to immediate delivery and acknowledged the loss of the applicable withdrawal right.
7.2 Paddle refund policy
Paddle also operates a refund process under its current Refund Policy. Paddle may, at its discretion, issue a refund where a request is submitted within 14 days of the transaction date, although submitting a request within that period does not automatically guarantee a refund.
Mandatory consumer rights always take precedence over any discretionary refund policy.
For the most current details and to request a refund, please refer to Paddle’s Refund Policy and buyer support service.
Nothing in these Terms & Conditions limits or excludes any consumer rights that cannot lawfully be excluded or restricted under applicable law.
8. Product Errors and Support
We make reasonable efforts to ensure that our Products are accurate, complete, and suitable for their stated purpose.
If you experience a technical problem accessing or downloading a purchased Product, please contact us and we will make reasonable efforts to resolve the issue.
If a Product contains a material error or is materially different from its description, please contact us so that we can investigate and, where appropriate, provide a corrected Product or other appropriate remedy.
We aim to respond to customer complaints and support requests within 5 business days and to resolve complaints as promptly as reasonably possible.
If you are not satisfied with our response, you may also contact Paddle through its buyer support service at https://paddle.net.
9. Website and Product Availability
We aim to keep the Website and Products available, but we do not guarantee that the Website will always be available, uninterrupted, or error-free.
We may occasionally make changes to the Website or Products.
Changes will not adversely affect Products that you have already purchased except where required to correct errors, comply with applicable law, protect intellectual property rights, or address security or technical issues.
10. Limitation of Liability
To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, or consequential losses arising from your use of the Website or Products.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for fraud, fraudulent misrepresentation, or other liability that cannot legally be excluded or limited.
Where you purchase as a consumer, you retain all mandatory rights and protections provided to you under the applicable laws of your country of residence.
11. Customer Support and Contact Details
For questions about The Connection Quiz, your Product, or technical problems with your purchase, please contact:
Pieter Pennings
The Connection Quiz
Email: connect@theconnectionquiz.com
Website: https://theconnectionquiz.com
Paddle buyer support is also available through https://paddle.net for questions concerning payments, transactions, refunds, or other matters handled by Paddle as Merchant of Record.
12. Privacy
We process personal information in accordance with our Privacy Policy.
When you purchase through Paddle, Paddle also processes your personal information as part of its role as Merchant of Record and payment provider.
Personal information may be processed for purposes including payment processing, order fulfilment, fraud prevention, customer support, transaction records, and other purposes described in the applicable privacy notices.
Please see our Privacy Policy and Paddle’s applicable privacy information for further details.
13. Acceptance of Terms and Refund Policy
Before completing a purchase, buyers are required to confirm their acceptance of these Terms & Conditions and the applicable Refund Policy.
By completing the purchase, you confirm that you have had an opportunity to review the Product, price, these Terms & Conditions, and the applicable refund terms.
14. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will always be published on this page, together with the date on which it was last updated.
If we make material changes, the updated version will apply to purchases made after the updated Terms have been published.
We will also update our website and notify Paddle of changes to our Product Terms, refund policy, or contact details where required.
15. Governing Law
These Terms & Conditions are governed by the laws of Thailand, except where mandatory consumer protection laws in your country of residence provide otherwise.
If you are a consumer, nothing in these Terms affects your right to rely on mandatory consumer protection provisions applicable in your country of residence.
16. Paddle as Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Paddle’s Buyer Terms and Refund Policy govern the contractual relationship between Paddle and the buyer in relation to the transaction.
For the current Paddle Buyer Terms, please visit https://www.paddle.com/legal/buyer-terms.
For the current Paddle Refund Policy, please visit https://www.paddle.com/legal/refund-policy.